Troubleshooting
My backup is not visible
Short answer
Check which Google account is connected: a backup lives in one account's Drive, and a different account shows nothing rather than an error. If the right account is connected and Walkable asks for a recovery key, that is the backup — it is encrypted, and the key is what opens it.
Updated · 2 min read
Step by step
- Check the connected accountPhones often have several Google accounts signed in.
- Reconnect with the right oneDisconnect, then connect using the account from your old phone.
- Try restoring againWalkable will say honestly if it finds nothing.
- Have your recovery key readyIf the backup was made with encryption, restoring asks for the key you saved when you set it up.
Common problems
Backup now never completes
Check whether the screen is offering 'Set up encrypted backup' or asking for your recovery key — until one of those is done, there is no key on this phone to encrypt with and nothing can be uploaded.
It says the backup could not be read
The file is damaged. Nothing on your phone is changed.
Related guides
- What should I do if my backup is not appearing?Check the Google account first — it is the cause almost every time.
- How do I back up my walks?Connect your Google Drive and set up encrypted backup. Keep the recovery key — it is the only way back in.
- How do I restore my walks on a new phone?If you have an existing Drive backup, connect the same Google account and restore from it.
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